Frequently Asked Questions
Everything you need to know about MOTROX gear, ordering, shipping, and more.
What is MOTROX?
MOTROX is a premium motorsports brand specializing in motorbike leather race suits, textile jackets, and trousers. Our products are designed to provide safety, comfort, and style for riders of all levels.
Where is MOTROX based?
We operate entirely online to serve customers worldwide. Our warehouse is located in Sunderland, UK (SR4 7HB).
What types of products do you offer?
We offer leather race suits, mini moto suits, jackets, textile gear, hoodies, gloves, boots, helmets, and armor.
Are MOTROX products certified for safety?
Yes, our products meet industry safety standards and are made with durable materials for rider protection.
Do your suits and jackets come in different sizes?
Yes, we offer a wide range of sizes and a detailed size chart to help you choose the perfect fit.
Can I customize my race suit?
Yes, race suits can be personalized by contacting us — colors, logos, and adjustments are available.
How can I place an order?
Order directly through our website by selecting your product, size, and completing the checkout.
What payment methods do you accept?
We accept Credit/Debit Cards, PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order?
You may modify or cancel your order within 24 hours by contacting customer support.
Do you ship internationally?
Yes, we ship worldwide. Delivery time and cost vary by location.
How long will it take to receive my order?
Domestic orders arrive in 48 hours (Royal Mail Tracked). International shipping takes 5–10 business days.
Can I track my order?
Yes, you’ll receive a tracking number when your order is shipped.
What is your return policy?
We accept returns within 30 days on unused items. Custom items are non-refundable.
How do I initiate a return or exchange?
Contact customer support to start a return or exchange. We’ll guide you through the process.
How can I contact MOTROX?
Reach us via email (info@motrox.co.uk), live chat, or WhatsApp at +44 7438 956180.
What are your customer support hours?
We’re available 24/7 to assist you.
Do you offer discounts for bulk orders?
Yes, we offer special pricing for bulk purchases. Contact us for details.
How can I stay updated on promotions?
Subscribe to our newsletter or follow us on social media for updates.
Are MOTROX products suitable for all weather conditions?
Yes, many jackets and trousers have waterproof and thermal options for all-weather riding.
What sets MOTROX apart from other motorsports brands?
We combine premium safety features, quality materials, and bold design for passionate riders worldwide.